the service with this company was excellent from start to finish. the order arrived a few days late however that was the fault of fed ex and not the supplier. The pumpkin seems to be of good quality with thick material.it has stakes and ropes to hold down but they are not super strong. but I can easily buy a steel tent peg for $1. it came with other items too but I am not sure what they are as there were no instructions. I assume they are mats to put underneath ?